Legal

Terms of Service

Effective: May 26, 2026

1. Acceptance of Terms

By creating an account or otherwise accessing or using RigRAG ("Service", "we", "us"), you ("User", "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms constitute a legally binding agreement between you and the operator of RigRAG.

2. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use the Service. By using RigRAG, you represent and warrant that you meet these requirements.

3. Description of Service

RigRAG is a RAG-as-a-Service platform that allows you to store documents in isolated memory spaces and retrieve relevant context through a hybrid semantic search API. The Service includes document ingestion, vector embedding, full-text search, AI-generated responses, and related developer tools. Features, limits, and pricing are subject to change at our discretion.

4. Accounts & API Keys

  • →You are responsible for maintaining the confidentiality of your account credentials and all API keys issued to you.
  • →All activity that occurs under your account or API key is your responsibility, whether or not authorised by you.
  • →You must notify us immediately at the address below upon becoming aware of any unauthorised use of your account or API key.
  • →We are not liable for any loss or damage arising from your failure to keep credentials secure.

5. Acceptable Use

You agree not to use the Service to:

  • →Upload, store, or process content that is unlawful, defamatory, obscene, or infringes on the intellectual property rights of any third party.
  • →Attempt to gain unauthorised access to the Service, other users' data, or our underlying infrastructure.
  • →Conduct denial-of-service attacks, automated scraping beyond your own data, or any activity that places unreasonable load on the Service.
  • →Circumvent rate limits, billing controls, or other technical restrictions of the Service.
  • →Resell or sublicense the Service without prior written consent.
  • →Use the Service to build, train, or fine-tune a competing AI or embedding service without explicit written permission.

We reserve the right to suspend or terminate accounts that violate this section, without prior notice and without liability to you.

6. Your Content

You retain all ownership rights to the documents and content you upload ("Your Content"). By uploading content, you grant us a limited, non-exclusive, worldwide, royalty-free licence to store, index, chunk, embed, and retrieve Your Content solely to provide the Service to you.

You represent and warrant that you have all rights necessary to upload Your Content and that doing so does not violate any applicable law or third-party rights. We assume no responsibility for the accuracy, legality, or suitability of Your Content.

7. AI-Generated Content

The Service may generate AI-assisted responses to your queries using large language models via third-party providers. You acknowledge that:

  • →AI-generated responses may be inaccurate, incomplete, or misleading and should not be relied upon as professional, legal, medical, or financial advice.
  • →You are solely responsible for reviewing and validating any AI-generated output before acting on it.
  • →We accept no liability for decisions made based on AI-generated content.

8. Credits, Billing & Payments

  • →The Service operates on a credit-based billing model. Monthly credits are granted per billing cycle according to your plan and expire at the end of the cycle if unused.
  • →Top-up credit purchases are non-refundable except where required by applicable law. Credits hold no monetary value and cannot be transferred or redeemed for cash.
  • →Payments are processed by Stripe. By making a payment, you agree to Stripe's terms of service. We are not responsible for issues arising from Stripe's payment processing.
  • →We reserve the right to change pricing at any time with reasonable notice. Continued use after a price change constitutes acceptance of the new pricing.
  • →Subscription fees are billed in advance. If you cancel a paid subscription, it remains active until the end of the current billing period; no prorated refunds are issued.

9. Service Availability & Modifications

We make no guarantee of uninterrupted or error-free access to the Service. We may modify, suspend, or discontinue any part of the Service at any time, with or without notice, and we shall not be liable to you or any third party for such modifications, suspension, or discontinuation.

Planned maintenance will be communicated where reasonably practicable via the in-app status bar or email.

10. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement. We do not warrant that the service will meet your requirements or that any defects will be corrected.

11. Limitation of Liability

To the maximum extent permitted by applicable law, RigRAG and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, data, goodwill, or business interruption, arising out of or in connection with these Terms or your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any and all claims arising out of or in connection with these Terms or the Service shall not exceed the greater of (a) the total amount paid by you to RigRAG in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) USD $50.

Consumer rights savings clause: Nothing in this Section 11 or Section 10 excludes or limits any liability that cannot be excluded or limited under applicable law, including but not limited to: statutory consumer rights and guarantees under applicable consumer-protection legislation (such as the EU Consumer Rights Directive, the UK Consumer Rights Act 2015, or equivalent national laws); liability for death or personal injury caused by our negligence; or liability for fraud or fraudulent misrepresentation. If you are a consumer in a jurisdiction where such limitations are restricted by law, those statutory rights apply in addition to, and are not affected by, these Terms.

12. Indemnification

You agree to indemnify, defend, and hold harmless RigRAG and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with (a) your use of the Service, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any applicable law or third-party right.

13. Third-Party Services

The Service integrates with third-party providers including Supabase (authentication and database), Stripe (payments), and OpenRouter (embeddings, reranking, and AI responses). Your use of those services is governed by their respective terms and privacy policies. We are not liable for the acts or omissions of any third-party provider.

14. Termination

  • →You may delete your account at any time via the Account settings page. Deletion is permanent and irreversible.
  • →We may suspend or permanently terminate your account at our sole discretion if we believe you have violated these Terms, without notice and without liability to you.
  • →Upon termination, your right to use the Service ceases immediately. We will purge your content within 30 days of account deletion in line with our Privacy Policy.

15. Intellectual Property

All intellectual property rights in the Service (excluding Your Content) — including the software, UI, logos, and documentation — are and remain the exclusive property of RigRAG. Nothing in these Terms grants you any right to use our trademarks, trade names, or other brand features without prior written consent.

16. Changes to These Terms

We may revise these Terms at any time. Material changes will be communicated via email or an in-app notice at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and delete your account before the effective date.

17. Governing Law & Disputes

These Terms are governed by and construed in accordance with applicable law, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be settled by binding arbitration or in the courts of competent jurisdiction, as required by applicable consumer-protection law.

18. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right or provision shall not constitute a waiver of that right. These Terms, together with our Privacy Policy, constitute the entire agreement between you and RigRAG with respect to the Service and supersede all prior agreements.

19. Contact

Questions about these Terms? Contact us at legal@rigrag.com.